- #Family tree maker 2017 for mac crashes how to
- #Family tree maker 2017 for mac crashes windows 10
- #Family tree maker 2017 for mac crashes windows
#Family tree maker 2017 for mac crashes windows
In Windows Explorer, navigate to this folder:įor the Ancestry account: Users\\AppData\Local\ The_Software_MacKiev_Comp\FTM.exe_StrongName_ \ģ. For all types of crashes - whether related to a particular tree or to the program - deleting the configuration file may also help.Ģ. Sometimes crashes are caused by an old or damaged Family Tree Maker user configuration file. Once you have created it, complete the following steps:
#Family tree maker 2017 for mac crashes how to
To ensure the problems you are having are not profile related, click here to learn how to create a new administrative user account in Windows. Program failures are often related to Windows account problems such as insufficient permissions or damaged or missing files. To do this, right-click the FTM 2017 icon and choose Run as administrator from the context menu.Ĭrash issues can sometimes be resolved by creating a new user account in Windows. Work with Family Tree Maker as an administrator Click Yes in the confirmation message that appears. Right-click the Recycle Bin and choose Empty Recycle Bin from the context menu.ĥ. Open the SearchHints folder and move all the files to the Recycle Bin.Ĥ. Type searchhints in the search field in the top-right corner of the window, as shown in the screenshot below:ģ.
#Family tree maker 2017 for mac crashes windows 10
In Windows Explorer, open the system disk where Windows 10 is installed (it is usually disk C:).Ģ. To delete all the files from the SearchHints folder, follow these steps:ġ. Delete the files in the SearchHints folder This will ensure none of the program files are missing or damaged.Ĭlick here to learn how to reset Family Tree Maker settings to the factory defaults. To restart Family Tree Maker, just close the application and then open it again.Ĭlick here to learn how to manually uninstall and reinstall Family Tree Maker. If the crashes don’t seem to have anything to do with the tree file, try the following:
ftm file, which - unlike a manually created. Note, however, that an autobackup is a usual. They are usually located in your Documents\Family Tree Maker folder. If you don’t have any manually created backup files of your tree, you can use one of the autobackup files that are regularly saved by the application. If compacting your file doesn’t help, try using a backup of the tree you have made and see if that solves the problem.
For detailed steps on how to compact files, click here.
It’s a good idea to compact files from time to time as a general measure to prevent the emergence of crashes. Family Tree Maker's Compact File tool will re-index your file, remove unnecessary data, and optimize your tree's performance. If you have identified the original tree file as the cause, the first thing to do is to try and fix it by compacting the file. If no crashes occur, you can be pretty sure that a problem with the original tree file is the reason for the trouble you are having. To do this, create a new “test” tree with just four or five individuals and then try to reproduce the actions that have led to a crash. If you have experienced crashes while working with a particular tree, check whether the problem lies in the tree file itself. This article discusses the following issues: If Windows is up to date and you have the latest version of Family Tree Maker, the problem might be related either to the tree file or to the program itself. So the first step is to try to determine which it is. What can I do?īefore you start troubleshooting problems with Family Tree Maker, make sure your version of Windows is up to date: click here. Family Tree Maker 2017 for Windows won't load or continually crashes.
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